Confirmation RENTAL TERMS AND CONDITIONS

Before any reservation to prepare your arrival in the shop, here is some important information extracted from our general conditions of reservation

SEE OUR RENTAL AND BOOK CONDITIONS HERE

• It’s recommended to book your equipment 48h in advance, it remains possible to book it until the day before at 7 p.m. (no reservations will be taken by phone)
• For any delivery request, please contact us by email at least 48 hours in advance.
• A parking is at your disposal, please respect the zone and the emplacement reserved for you.
• For any taking of material, the customer will be requested credit card, Visa or Mastercard only and a ID in his name (In good condition and not damaged). No amount will be charged or even blocked on this card. When the material is brought back and verified, this credit card information will be removed.
  No other deposit (credit card Maestro, ID card, cash, etc.) will be accepted.
• If available, customers can complete their deposit online via an email received before pick-up.
  A confirmation email will be sent once the deposit is validated. 
  Even if the deposit is made online, a valid ID will still be required upon pick-up.
  For online deposits, the payment platform may hold the amount on the credit card for up to 7 days after the equipment is returned.
  Albion Cycles cannot be held responsible for any delays in releasing the amount.Z
• The utilisation of the e-bikes will be explained to the customer upon delivery. Albion Cycles cannot be held responsible for lack of autonomy or other problem of utilisation.
• For any specific request (delivery, question ….) please send us an e-mail to contact@albioncycles.com before your reservation.
   

REMINDER OF RENTAL PERIODS (the first rental day refers to the date selected at the time of booking, with equipment pick-up scheduled for 9:30 a.m.) :

Half-day morning rentals: 9:30am to 12:30pm.
Half-day afternoon rentals : 3pm to 6pm.
Daytime rentals : 9:30am to 6pm.
Multi-day rentals: 9:30 am on the first day to 6 pm on the last day.

Pick-up and return times may change depending on opening hours.
Remember to check our opening hours on https://www.albioncycles.com/en/contact

The equipment can be taken or returned at any time during the opening hours of the shop, however, no refund can be made.

If the return time is exceeded, this will be charged at 45€ per period of 30 minutes, any periode started must be payed. 

• RECOVERY OF EQUIPMENT THE DAY BEFORE :
  Subject to availability (call us the day before from 5:00pm), you can pick up the equipment 30min before the closure the day before the day of your rental with no extra charge.
  In case of unavailability the day before, the equipment need to be take the morning of the reservation.
  Albion Cycles cannot be held responsible in the event of non-availability the day before.If you really want to pick up the equipment the day before, you also have the option of booking an extra day, the bike will be available the first day of your rental on the opening of the shop.

Without a credit card (Visa or MasterCard physical only) and ID at the same name in good condition, the equipment cannot be taken (exepted online deposit).

The price of the reservation will remain to be paid.

• Cancellation conditions :
  • Before taking the material :
    • CANCELLATION WITHOUT subscription to the cancellation guarantee (except for medical or weather reasons): 
      The customer must notify Albion Cycles of their intent to cancel the reservation as soon as possible by email at gestion@albioncycles.com.
      In this case, the amount paid at the time of booking will be fully retained by Albion Cycles, and no refund will be possible.
    • CANCELLATION WITH subscription to the cancellation guarantee (excluding medical or weather reasons): 
      The customer must notify Albion Cycles of their intent to cancel the reservation as soon as possible by email at gestion@albioncycles.com.
      • More than 48 hours before pick-up: The refund will be equal to the total amount of the reservation (including equipment and options), minus the cancellation guarantee and booking fees.
      • Between 20 and 48 hours before pick-up: The refund will be equal to the total amount of the reservation, minus the cost of the first day's rental, the booking fee, and the cancellation guarantee.
      • Less than 20 hours before pick-up: No refunds will be possible.
    • CANCELLATION FOR WEATHER REASON : 
      In the event of adverse weather conditions observed by Albion Cycles staff on the day of rental, the customer may :
      • Reschedule the reservation, subject to availability.
      • Request a refund of the reservation amount, excluding booking fees.

        All modification or refund requests must be submitted in writing to the store via email at gestion@albioncycles.com.
        Please note that only the staff present in the store on the day of rental are authorized to assess weather conditions.
        The refund amount will be equal to the total reservation cost (including equipment and options), minus the booking fee.
    • CANCELLATION FOR MEDICAL REASON : 
      If a medical prescription prohibits physical activity during the rental period, the customer may request a refund upon presentation of valid proof.
      Only the person named in the medical prescription will be eligible for a refund.
      Cancellation requests must be submitted within 7 days of the medical incident.
      The refund amount will be equal to the total reservation cost (including equipment and options), minus the booking fee.
    • CANCELLATION DUE TO BAD ATTITUDE : 
      If any unpleasant, offensive, or inappropriate behavior by the customer is observed at the time of booking, equipment handover, or during the rental period, Albion Cycles reserves the right to cancel the reservation, refuse to provide the equipment, or retrieve it during the rental period. In such cases, the customer will not be entitled to any refund or compensation.
      Additionally, if the customer uses or intends to use the equipment irresponsibly or outside the established norms, Albion Cycles reserves the right to cancel the reservation, deny equipment handover, or recover the equipment during the rental period, with no possibility of reimbursement or compensation.
    • CANCELLATION FROM ALBION CYCLES :

      If necessary, Albion Cycles can cancel all or part of the reservation if necessary, without justification.
      In such cases, the customer will be notified as soon as possible and fully refunded for the canceled equipment within 48 hours.
       
• After taking the material : In the event of illness or accident occurring during the rental period a medical prescription prohibiting the practice of a sport, the rental conditions remain active. Only the equipment rented by the person concerned must be returned and may be invoiced in proportion to the number of rental days actually carried out (upon presentation of a medical certificate).

• Albion Cycles cannot be responsible in the event of closure or deviation road, therefore, no refund can be made in this case